Company History
Sugar Creek Solutions LLC (SCS) was formed in 2003 to devise strategy, to envision systems, and to design specialized products for the patient-room space of healthcare. Those products revolutionized the in-room patient experience, by allowing healthcare televisions and nurse-call pendants to be connected to networked computing devices without sacrificing patient safety, giving access to unprecedented information, education, and entertainment in the days before smart TVs were readily available in that market.
As those products and their surrounding systems became more complex, SCS assisted systems-integrators and hospitals in understanding, designing, implementing, and troubleshooting those multi-vendor technical systems. For several years, SCS traveled extensively to assess, analyze, and remediate long-standing technical problems that had previously defied solution due to confusing symptoms and complex, distributed, boundary-crossing root causes.
However, some customers still had experiences that didn’t fulfill their expectations, even when all technology was working correctly. In response, SCS developed an innovative, transdisciplinary model of organizations as sociotechnical systems, first to understand and then to manage better the complex interdependency of organizational culture, structure, processes, and learning with technology. This model – along with its associated mindset, skillset, and toolset – provided insight into many of the ubiquitous, seemingly intractable issues that beset organizations, initiatives, and collaborations of all sizes, in all markets, across all industries.
Nonetheless, insight doesn’t always translate easily into improvement. Rarely is something “broken”: in most situations, unsatisfactory outcomes are the only reasonably expected results from a system that is configured, even optimized (however unintentionally or inadvertently) to produce just such outcomes. Such systemic issues are incredibly resistant to typical efforts for incremental improvement; instead, they require transformational change, usually in the form of a comprehensive, holistic, intentional, and purposeful redesign of the larger system. Unfortunately, most people are not equipped for transformational change, so most improvement efforts have insufficient effectiveness, insufficient efficiency, and unacceptable recidivism.
Therefore, Sugar Creek Solutions now focuses on equipping people for transformational change that can greatly improve their effectiveness, efficiency, satisfaction, and fulfilment, both individually and collectively.
Vision Statement
Sugar Creek Solutions imagines a world where individuals – and, as a result, their organizations, initiatives, partnerships, relationships, and other purpose-driven collectives and collaborations – are healthy, vibrant, resilient, agile, continuously learning, continuously improving, efficient with resources, and highly effective in delivering high-quality value in pursuit of their respective missions.
Mission Statement
Sugar Creek Solutions is a leading advocate and practitioner of a transdisciplinary, integrative, holistic approach to encouraging and equipping individuals to be the very best that they can be, and thereby to make the world a little better, one person at a time.