Company History
Sugar Creek Solutions LLC (SCS) was formed in 2003 to devise strategy, to envision systems, and to design specialized products for the patient-room space of healthcare. Those products revolutionized the in-room patient experience, by allowing healthcare televisions and nurse-call pendants to be connected to networked computing devices without sacrificing patient safety. This gave patients access to unprecedented information, education, and entertainment in the days before smart TVs were readily available in that market.
As those products and their surrounding systems became more complex, SCS assisted systems-integrators and hospitals in designing, implementing, and troubleshooting those multi-vendor technical systems. For several years, SCS traveled extensively to assess, analyze, and remediate long-standing technical problems that had previously defied solution due to confusing symptoms and complex, distributed, boundary-crossing root causes.
However, technology wasn’t the only contributor to customer experiences that didn’t meet expectations. SCS then developed an innovative, transdisciplinary model of organizations as sociotechnical systems, to understand and manage better the complex interdependency of organizational culture, structure, processes, learning, and technology. This model – along with its associated mindset, skillset, and toolset – provided insight into the many issues that besiege organizations, initiatives, and collaborations of all sizes, in all markets, across all industries.
Still, insight doesn’t always translate easily into improvement. Typically, systemic issues are highly resistant to typical efforts for incremental improvement. Such deeply embedded problems require transformational change, usually in the form of a comprehensive, holistic, intentional, and purposeful redesign of the larger system. Yet, most people are not equipped for such transformational change, so most improvement efforts are ineffective, inefficient, and unable to prevent recurrence of problems.
Therefore, Sugar Creek Solutions now focuses on equipping people for transformational change that can greatly improve their effectiveness, efficiency, satisfaction, and fulfilment: in their jobs, in their relationships, and in their lives.
Vision Statement
Sugar Creek Solutions imagines a world where individuals – and, as a result, their organizations, initiatives, relationships, and other purpose-driven collaborations – are healthy, vibrant, resilient, agile, continuously learning, continuously improving, efficient with resources, and highly effective in delivering high-quality value in pursuit of their respective missions.
Mission Statement
Sugar Creek Solutions is a leading advocate and practitioner of a transdisciplinary, integrative, holistic approach to encouraging and equipping individuals to envision, the pursue, and to attain the very best that they can be, thereby making a better world, one person at a time.